Terms of Service

Last updated: 2/27/2026

This Terms of Service and Master Services Agreement (this "Agreement") is between Repeat Revenue Advisors ("Provider," "we," "us") and the customer ("Client," "you"). This Agreement governs your purchase and use of our services.

1. Services

We provide marketing, retention, customer lifetime value, analytics, and related consulting services ("Services"). Specific deliverables, timelines, and pricing may be described in a separate written document such as a statement of work, proposal, or invoice. If there is a conflict between that document and this Agreement, this Agreement controls unless the other document clearly states it overrides a specific section.

2. No Guaranteed Results

You understand that business outcomes can vary. We do not guarantee any specific results, including revenue, profit, conversion rate, retention, or return on investment. Any examples or estimates are for illustration only.

3. Client Responsibilities

You agree to:

Provide timely access to required accounts, data, and tools needed to perform the Services
Provide accurate information and approvals in a timely manner
Maintain backups of your data and assets

Delays caused by missing access, information, or approvals may shift timelines.

4. Communication and Approvals

We will communicate through email, Slack, Loom, and other project management tools that may be added in the future. You agree to review and approve deliverables within five business days. If we do not receive feedback within that time, we may treat the deliverable as approved for purposes of continuing work.

5. Tools and Third Parties

You may need third-party tools or services, such as email service providers, analytics platforms, customer relationship management tools, or commerce platforms. You are responsible for third-party fees unless we explicitly agree otherwise. We are not responsible for third-party outages, errors, policy changes, or account actions.

6. Confidentiality

Both parties may share non-public information. Each party agrees to use reasonable care to protect the other party's confidential information and to use it only to perform obligations under this Agreement. This does not apply to information that is public, already known, independently developed, or lawfully received from another source.

7. Intellectual Property

Your materials: You own your pre-existing materials and data.

Our materials: We own our pre-existing templates, methods, processes, checklists, and know-how.

Work product: After you pay all amounts due, you receive a non-exclusive, worldwide license to use the deliverables created for you during the engagement for your internal business purposes. You may not resell, redistribute, or publish our templates or methods unless we agree in writing.

8. Limitation of Liability

To the maximum extent allowed by law:

We are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, lost revenue, or lost data.
Our total liability for any claim related to this Agreement will not exceed the amount you paid us in the three months immediately before the event giving rise to the claim.

9. Term and Termination

This Agreement begins when you purchase or sign and continues until ended by either party under the cancellation policy or by written notice. Either party may terminate for material breach if the breach is not cured within ten days after written notice.

10. Payment

Payment terms are described in the Payment Terms page and may be included on your invoice. You agree to pay all fees on time.

11. Disputes and Governing Law

This Agreement is governed by the laws of Ohio, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Hamilton, Ohio, and both parties consent to that venue.

12. Contact

Questions about this Agreement can be sent to our email (coming soon).

Payment Terms

These Payment Terms apply to all purchases and services from Repeat Revenue Advisors.

Invoices and Due Dates

One-time services: due in full before work begins, unless otherwise stated
Monthly services: due in advance on a recurring monthly basis

Autopay

If you enroll in automatic payments, you authorize us to charge the payment method on file for recurring fees, taxes, and any approved add-ons.

Late Payments

If payment is not received by the due date, we may pause work until your account is current and reschedule meetings and delivery dates.

Chargebacks

If you file a chargeback or payment dispute, we may pause all work and access to deliverables while the dispute is investigated. You agree to contact us first to try to resolve billing issues.

Taxes

You are responsible for any applicable taxes, duties, or government fees unless we are legally required to collect them.

No Withholding

You may not withhold payment because you are waiting for results or because you disagree with a strategy recommendation.

Refund Policy

Last updated: 2/27/2026

General Rule

All sales are final unless we state otherwise in writing.

One-Time Services

No refunds once work has started or access to the deliverable materials has been granted. If you cancel before work begins, you may request a refund minus any processing fees.

Monthly Services

Fees are billed in advance and are non-refundable once the billing period begins. If you cancel, your service will continue through the end of the paid period unless otherwise agreed.

Cancellation & Reschedule Policy

Last updated: 2/26/2026

Cancelling Services

You can cancel by emailing us with "Cancel" in the subject line. Cancellation becomes effective at the end of your current paid billing period unless otherwise stated in writing.

Meeting Reschedules

Please give at least 24 hours' notice.

No Shows

If you do not show up for a scheduled meeting and you do not provide notice, we may mark the meeting as completed.

Pauses

If you need to pause a monthly engagement, you can request a pause via email. Approval is at our discretion and may require a minimum commitment period.

We help B2B service businesses build predictable, repeatable revenue systems that convert.

Zion@repeatrevenueadvisors.com

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